CWP Policy/Procedure 

Topic:  WIA Customer Registration and Flow Guidance – Revision 7-1-10

Number: 01-05                                               Effective Date: 7/1/2010

Applies to: Capital Workforce Partner Service Providers

Approved by: CWP Chief Operating Officer

Other Policy references: CTDOL AP-01-16; AP-06-20; AP 06-16

Background:  The purpose of this policy is to provide policy guidance on the WIA customer registration and flow for WIA programs operated in the North Central Region through the Capital Workforce Partners. 


WIA Registration


In determining whether a customer should be registered into services, the following conditions will apply:


A. Core services not requiring registration of the customer:

1. Participation in self-directed activity in the CT Works One-Stop Center or a Satellite in the North Central Region;

2. Minimal staff assisted services to determine eligibility for another employment program:

a. Self Assessment Checklist/Customer WIA Application Packet

b. Selective Service Registration

c. Determination of legal right to work in the United States

d. Verification of age

3. Participation in informational workshops in One-Stops or satellite offices to include, industry sector information workshops, resume writing, motivational workshops, etc.


B. Core services requiring WIA registration of the customer:

1. WIA Contractor staff assisted employment services at the CT Works One-Stop Centers or satellite locations beyond information, self assessment and workshops:

a. Individualized job search and placement assistance that is targeted for the customer. 

b. Career testing, assessment and counseling

c. Job referral that includes specific screening (including testing and             background checks)

2. Skills-based workshops beyond simple core employment services such as advanced job search assistance, computer software classes or specialty pre-vocational programs.

3. Supportive Services


In general, if a customer has attended 2 or more activities at a One-Stop, and/or it appears that the customer needs further individualized assistance, the customer should either be referred to a CTDOL employment counselor, referred to a WIA Orientation, or directly to a WIA Employment Specialist to provide the self-assessment check-list and WIA application packet.

Upon CTDOL or other Partner referral, the WIA Contractor staff will facilitate customer self- assessment to determine if the customer is able to benefit from WIA intensive services.  The customer will complete an application packet and self-assessment check-list as a part of initial assessment.


Intensive Services


In order to advance a customer from Core to WIA Intensive Services, the customer must meet basic eligibility for services as defined in CWP Policy 02-03, have completed WIA registration and met priority criteria for service (as defined below), and must satisfy the following criteria:


A. has received at least one (1) Core Service,

B. has been determined to have a need for any one of the intensive services in order to obtain full time (30 hours or more) employment, retain employment or upgrade employment, and/or

C. has exhausted core services efforts and/or the customer demonstrates inability to obtain employment through core services only, and

D. appears to meet priority criteria for services:


Priority Criteria for Intensive Services in the North Central Region


Among each of the following categories, veterans receive priority of service:



NOTE:  Priority consideration for intensive and training services will be given to veterans who otherwise meet the eligibility criteria as outlined:  First to be served would be TANF recipients and low-income individuals who are also veterans.  The second group to be served would be TANF recipients and low-income non-veterans.   Among individuals who are not TANF recipients or low-income individuals, veterans will receive priority over non-veterans.


A customer who is determined eligible and able to benefit from WIA for services in the North Central Region may be provided Intensive Services.  Intensive Services include comprehensive career assessment, case management, development of an Individual Employment Plan (IEP), career planning, and referral to short-term vocational services, supportive service determination, and follow-up services. NOTE:  Individualized career assessment is required for registered intensive service customers pursuing training scholarships/ITAs.

Training Assistance Scholarships or Individual Training Accounts (ITAs)


Since training funds are limited in the North Central Region, customers enrolled in WIA Intensive Services may be considered for Training Scholarships or ITAs if they have satisfied the following criteria:

A. Have received at least one (1) Intensive Service; and

B. Have a completed Career Assessment and formulated an Individual Employment Plan that specifies that training is appropriate; and

C. Have been determined to have medium or high priority consideration for training via the priority rating scale (attached to this policy) Veterans receive priority of service for training


The rating scale will determine high, moderate or low priority for scholarships based upon each customer’s level of transferable skills, work experience and education credentials; Customers determined to have high priority for training will have fewer transferable skills, fewer or lower education credentials and less work experience.  High priority customers can choose training from those occupational clusters identified as having priority on the general occupational list.  Customers who have been determined to have a moderate priority for training can only choose training program programs that fall within the four specific targeted occupations for growth in the CWP’s strategic plan:  health care, business/finance, technical/manufacturing and retail/customer service.  In the event that funding is nearing exhaustion, TANF customers will have the highest priority for training, followed by WIA Low Income Adults with veteran’s priority as previously defined.


Every effort should be made to insure the timely delivery of services required by the customer. Customers must not be unnecessarily delayed in progressing from Core, and beyond, as required.  Services to customers are individualized and based upon the employment needs identified during assessment which requires investment of time by the customer and Employment Specialist to determine the most appropriate services.


Any customer who is not determined to be able to benefit from WIA, or is not eligible for WIA or does not meet the North Central Priority criteria, will be given information on other CT Works partner employment services that are more appropriate and referrals will be made as available.

North Central Region

Priority Rating for WIA Intensive or Training Services


Customer Name__________________________  Date ___________________


Employment Specialist____________________  Agency _________________


To be completed by Employment Specialists:


Educational Level:


____ 5 No high school diploma, no GED, or tested as basic skills deficient

____ 4 High school graduate or has GED

____ 3 Technical training/certificate in a program not currently marketable

____ 3 Some post high school training but no certificate

____ 2 Associate or Bachelor’s degree or above in a program not currently marketable

____ 1 Technical training/certificate or Associates in a program currently in demand

____ 0 Bachelor’s degree or above in program that is currently in demand


                                                                                                                                            Sub total _____

Work History


____ 5 Never worked for pay

____ 4 Currently unemployed

____ 3 Currently working part-time @ less than $10/hour

____ 3 Currently working full-time @ less than $10/hour

____ 2 Currently working part-time @ more than $10/hour

____ 1 Currently working full-time @ more than $10/hour


                                                                                                                                            Sub total _____

Transferable Skills


____ 5 No transferable skills in the current labor market as documented in IEP

____ 3 Limited transferable skills in current labor market as documented in IEP

____ 1 Transferable skills in current labor market.

                                                                                                                                            Sub total _____


                                                                                                                                            TOTAL _______


Veteran priority:                          Yes_____          No_____







Supervisor’s Signature ___________________________       Date ___________________